How can we help you?

WHY DIDN'T I RECEIVE ANY MAIL AFTER MY ORDER?
Services like gmail, outlook and yahoo block email to protect you from unwanted or malicious email such as phishing, scams and spam. In this case, they are mistaking email that you want for email that you don’t want. If you’re missing our emails it' s because they have been sent to your spam or junk folder.
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I MADE A WRONG PURCHASE, IS IT POSSIBLE TO GET A REFUND?
In reference to our refund policy you are eligible for a refund only if you have not yet downloaded the product, anyhow the rates applied to the original transaction will not be returned.
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WHY IS MY ORDER ON HOLD?
After a handful of unfortunate problems with fraudulent orders, Psytrance-Pro implemented a fraud filter that goes through a series of checks before processing orders. At times the fraud filter can behave a bit more cautiously than it needs to and will put orders on hold when it shouldn't! Luckily, this only affects a small percentage of orders.
We manually process all orders flagged for review and do so daily; your order will be released within 1 business day. You will receive an email about your order processing when this process is complete.

WHY THE PRESETS I BOUGHT ARE NOT WORKING?
Each bank of presets works correctly only with the synth with which they were created, this means that if you buy presets for N.I. Massive, they cannot be loaded in Xfer Records Serum or in any other synth, but only and exclusively in Massive.

Contact us directly through the contact form located in the right sidebar or feel free to write us a mail to the following e-mail addresses, we will be in touch with you as soon as possible.

support@psytrance-pro.com

info@psytrance-pro.com

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